Apply to borrow up to £2000*

You are only minutes away from a decision!*

100% Secure Online Application


Complaints Procedure

The complaints procedure is as follows:

Please send your details, a description of your complaint and how you think we can resolve it, and any other relevant information.

In writing to: Quint Group Limited The Compliance Manager Oxford House Oxford Road Macclesfield Cheshire SK11 8HS By email:

How long will it take?

Your complaint will be acknowledged promptly in writing, Quint will do their best to resolve your complaint as quickly as possible. Sometimes it may take longer to fully investigate, and if a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and will send you their final response no later than 8 weeks from when you first complained. If they cannot complete the investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response.

If you are unhappy with the progress of your complaint or are not happy with their final response, at this point, you can refer it to the Financial Ombudsman Service. The Financial Ombudsman Service will only deal with your complaint if you have given Quint the opportunity to put matters right, so please contact them first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. To submit a complaint to FOS, please contact The Financial Ombudsman Service, Exchange Tower Harbour Exchange Square, London, E14 9SR.

Telephone: 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers).


European Online Dispute Resolution Platform In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:

Latest Posts From Our Blog

How To Get The Best Deal On Holidays

If you’re on a budget but would love to get away at some point in the next year or so, knowing how to get the best deal is crucial. We take a look at some ways that you can get the best deal on a holiday and how to save money where you can. Haggle! Shoppers in the UK aren’t to great at haggling. In markets and shops across the world, you will find people haggling with shopkeepers to get […]

10 Reasons People Take Out Payday Loans

Payday loans are used by a wide variety of people in a multitude of situations. From unexpected financial difficulties to situations where a quick injection of cash is needed to see them through till next payday, they are a popular and useful way of borrowing money. We take a look at 10 reasons people take out payday loans. Redundancy In today’s economic climate, there are very few ‘jobs for life’ and redundancy is something that more people across the UK […]

New Retail Credit Union Launched: But Will Credit Unions Really Replace Payday Loans?

This week has seen the launch of a new credit union for the retail sector. The credit union, called retailCURe is heralded to be a big boost for the sector. It is backed by a number of high street names including Debenhams and John Lewis and aims to give retail staff access to finance. Former Dragons Den star Theo paphitis has also backed the new venture revealing that he and his businesses have invested over £100,000 in the not-for-profit venture. […]

  • Comodo secured
* Subject to lender approval.

Terms and Conditions | Privacy Policy | Complaints

Copyright 2018 Loans In A Flash, all rights reserved.

Warning: Late repayment can cause you serious money problems. For help, go to
Representative example: £400 borrowed for 30 days. Total amount repayable is £459.36. Interest charged is £59.36, interest rate 180.5% (variable). Representative 728.9% APR. is a registered trading name of Hellcat Media Limited which is an Introducer Appointed Representative of Quint Group Limited, who are a credit broker not a lender. Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd. for the purposes of obtaining a loan. does not provide any loan or consumer credit products directly.